The experience mapping is an externalized visualization of our process in the case at Ericsson Site Lindholmen. The map was used twice in co-creative meetings with our stakeholders. This mapping exposes the inbetween of human experience and in this particular situation, the differing clusters of users and the stakeholders motivations. Together with our stakeholders we are able to collectively understand the complexity while also focusing to highlight, and make decisions on designing a more user-friendly Experience Center in Site Lindholmen's Ljusgård 34.
This experience mapping of the Experience Center seen in the illustration highlights the windows of potential areas, mostly in the prephase and post-phase of the Ljusgård 34 space as those areas are not the current focus of the experience design and our inquiries, both theoretical and practical, revealed insights that the experience of the Ljusgård 34 is not specific to its physical location. These potential windows shed light upon areas where the Experience Center can improve the experience of its users and it ranges from utilizing existing display cabinets to the walk through the Lindholmen Science park on your journey into the building.